Gorgias

Automated customer support platform built for ecommerce brands.

gorgias.com

Meet Gorgias

Gorgias is an AI-first helpdesk built specifically for ecommerce brands on platforms like Shopify, BigCommerce, and Magento. It centralizes customer conversations from email, chat, and social media. Its AI agent can autonomously resolve common issues like order status, refunds, and shipping inquiries by integrating deeply with the ecommerce backend, accessing real-time order data and taking action without human intervention.

Key features

• Deep Ecommerce Integrations: Native actions for Shopify, BigCommerce, and Magento allow the AI to process refunds, edit orders, and update addresses autonomously.
• AI Agent: Automates responses to common customer queries, resolving tickets autonomously and freeing up support teams.
• Unlimited Agent Seats: On plans above Starter, the cost scales with ticket volume, not the number of support agents.
• Omnichannel Support: Manages conversations from email, live chat, social media (Facebook, Instagram), and SMS in one place.
• Revenue Dashboard: Tracks support impact on revenue and customer lifetime value.

What it's used for

Providing fast, automated customer support for online stores. Reducing the support team's workload by automating order-related inquiries. Improving customer loyalty and lifetime value with a seamless support experience.

Pricing

Paid Paid plans start at $10/month (Starter). Pricing is ticket-based, with higher tiers including more features and tickets. The AI Agent is a separate add-on at $0.90 per resolved conversation. Enterprise plans are also available.

Platforms

• Web

Who is it for?

Ecommerce brands on Shopify, BigCommerce, or Magento that want to automate support and provide a seamless customer experience.

Try it today

gorgias.com