Help Scout

Customer support platform with email, chat, and social integration.

helpscout.com

Meet Help Scout

Help Scout is a customer support platform used by 12,000+ businesses to deliver excellent service. It unifies support channels—email, chat, and social conversations—into a single, collaborative inbox. The platform is designed to help teams provide personalized, timely support to retain more customers.

Key features

• Unified Inbox: Manage email, live chat, and social messages in one place.
• Collaborative Tools: Shared views, notes, and collision detection for team work.
• Knowledge Base: Create self-service articles and a help center.
• Automation: Workflow automation for ticket management and responses.
• Reporting: Analytics to track support performance and customer satisfaction.

What it's used for

Managing customer support inquiries across multiple channels. Building a self-service knowledge base. Collaborating on complex support tickets as a team.

Pricing

Paid Offers tiered pricing plans based on the number of users and features needed. Free trial available.

Platforms

• Web
• iOS
• Android

Who is it for?

Businesses of all sizes looking for a user-friendly, powerful platform to manage customer support and improve customer experience.

Try it today

helpscout.com