Freshdesk

Cloud-based customer support software with multichannel support.

freshdesk.com

Meet Freshdesk

Freshdesk is a cloud-based customer support software that makes it simple for businesses to provide superior support. It offers a shared inbox for tickets from all channels (email, chat, phone, social media). Freshdesk includes features for automation, self-service (knowledge base), and collaboration, with over 150 integrations available.

Key features

• Multichannel Ticketing: Manage tickets from email, chat, phone, social media.
• Automation: Automate repetitive tasks and ticket routing.
• Self-Service: Build a knowledge base and community forums.
• SLAs & Reporting: Track and manage support SLAs.
• Over 150 Integrations: Connect with other business tools.

What it's used for

Managing customer support tickets across all channels. Automating support processes and follow-ups. Building a self-service knowledge base.

Pricing

Freemium Offers a free plan with basic features. Paid plans provide more advanced features, automation, and reporting, scaling with price.

Platforms

• Web
• iOS
• Android

Who is it for?

Businesses of all sizes looking for a scalable and feature-rich helpdesk solution.

Try it today

freshdesk.com