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adp.comPayroll and HR solutions for small businesses.
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Freshdesk
freshdesk.comCloud-based customer support software with multichannel support.
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Everything you need to know about Freshdesk
What is Freshdesk?
Freshdesk is a cloud-based customer support software that makes it simple for businesses to provide superior support. It offers a shared inbox for tickets from all channels (email, chat, phone, social media). Freshdesk includes features for automation, self-service (knowledge base), and collaboration, with over 150 integrations available.
What are the key features of Freshdesk?
- Multichannel Ticketing: Manage tickets from email, chat, phone, social media.
- Automation: Automate repetitive tasks and ticket routing.
- Self-Service: Build a knowledge base and community forums.
- SLAs & Reporting: Track and manage support SLAs.
- Over 150 Integrations: Connect with other business tools.
What is Freshdesk used for?
Managing customer support tickets across all channels. Automating support processes and follow-ups. Building a self-service knowledge base.
Platforms supported by Freshdesk
Web
iOS
Android
Tags
Helpdesk
Customer Support
Ticketing System
Freshdesk pricing
Offers a free plan with basic features. Paid plans provide more advanced features, automation, and reporting, scaling with price.
Who is Freshdesk for?
Businesses of all sizes looking for a scalable and feature-rich helpdesk solution.
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