Refund Policy

1. What This Policy Covers

Trust My Tool is free to browse, list and review tools. The only paid items on the site are featured placements for a tool you own: a per-day bid window, or an hourly position lock. This policy explains when those purchases are refunded, when they are not, and how to ask for a refund.

How placements work, how they are priced and how they are ranked is described in our Feature Rules. This policy only covers the money.

2. Who Processes Your Payment

Payments are handled by Stripe, our payment processor. Stripe securely processes your card or wallet details on our behalf; the purchase itself is sold by Trust My Tool, and any refund we approve is issued through Stripe back to the payment method you used. Stripe's own services terms also apply to the payment processing, and your statement descriptor may reference Stripe.

You will see the exact amount, the currency and the placement length on Stripe's hosted checkout page before you confirm — nothing is charged before that step.

3. One-Off Purchases, Never Subscriptions

Every featured placement is a one-off purchase for a fixed period:

• Per-day bid window: your per-day bid × the number of days you chose. The window ends on the date shown when you bought it.
• Hourly position lock: the locked position's hourly rate × the number of hours you chose. The lock ends on the date and time shown when you bought it.

Nothing renews automatically and we hold no card details. There is no subscription to cancel, and no recurring charge that can surprise you — when a placement ends, the tool simply returns to its normal listing unless you buy again.

4. Refunds We Issue Automatically

These cases are refunded in full without you having to ask:

• The checkout was not completed. No payment was taken, so there is nothing to refund.
• The position was taken before your payment was confirmed. Because checkout and payment confirmation are separate steps, another tool can lock the same position in between. If that happens, your payment is refunded automatically and we notify you in your account.
• You were charged twice for the same placement (for example by submitting the checkout twice). The duplicate is refunded in full.
• The placement was never delivered because of an error on our side — for example a paid placement that never became active. You receive a full refund.

5. Refunds We Approve on Request

Beyond the automatic cases, we review refund requests individually. We will normally refund, in full or in proportion to the part that was not delivered, when:

• The placement did not run for the period you paid for, or did not appear where it was described.
• A technical fault on our side prevented your tool from being shown as featured for a meaningful part of the placement.
• You bought the wrong thing by mistake and contact us quickly — before the placement has delivered any meaningful time — and we can still release the slot. We then cancel the placement and refund it in full.

6. When We Cannot Refund

• The placement ran as described. A bid window or lock that was displayed for the period you paid for is a digital service that has been delivered, so it is not refundable simply because you changed your mind, no longer need the promotion, or sold fewer tools than you hoped.
• You ended the placement early. Ending a placement before it expires does not refund the unused time — the slot was reserved for you for the full period.
• The listing was removed for a breach. If a tool is suspended or removed because it breaks our Terms & Conditions or Feature Rules, the placement is removed without a refund, as those documents state.
• The purchase was abusive or fraudulent — for example a bid made to disrupt another listing, or a payment made without the cardholder's authorisation.

7. Your Statutory Rights

Nothing in this policy limits rights you have under mandatory consumer law in your country.

Consumers in the European Union and the United Kingdom normally have 14 days to withdraw from a distance purchase. Featured placements are digital services supplied immediately: when you confirm a purchase you ask us to start the placement straight away, and you acknowledge that you lose the 14-day right of withdrawal once the placement has started. If you are a consumer and the placement has not started at all, you may still withdraw within 14 days and receive a full refund.

Your rights in relation to a service that is not supplied, or is not supplied as described, are not affected by this policy.

8. How to Request a Refund

Contact us within 14 days of the purchase through our contact form or at contact@trustmytool.com, and include:

• the email address on your account,
• the name of the tool and the placement you paid for (position lock or bid window),
• the date and amount of the charge, and any reference from your payment receipt,
• a short explanation of why you are asking for a refund.

We aim to reply within two business days and to reach a decision within five business days of receiving everything we need. Approved refunds are issued through Stripe to your original payment method, usually within 5–10 business days; your bank or card issuer may take longer to show the credit. Refunds are made in the currency you were charged, and exchange-rate differences applied by your bank are outside our control.

9. Please Contact Us Before a Chargeback

If something went wrong with a purchase, please write to us first — most issues are resolved faster that way. A chargeback raised while a placement is running may pause the placement and, in repeat cases, the account, until the payment provider has resolved the dispute.

10. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we revise the "Last updated" date at the top of this page. The policy in force on the date of your purchase is the one that applies to that purchase, so a later change never removes a refund you were already entitled to.

11. Contact Us

Questions about a charge or a refund? Email contact@trustmytool.com or use our contact form, and we will help.